To receive technical support, you must have a valid and up-to-date maintenance contract. If you don't know if your maintenance contract is up-to-date, then login to the customer service section of the shopping cart site at http://www.stfbcart.com and check the dates on your contract.

Technical support is by email only, we do not take support requests by phone.

Technical support IS NOT RESPONSIBLE for teaching the basics of SQL Server 2005, such as crating users and backing-up and restoring databases, and basic issues about Visual Studio 2005 like compilation and re-building applications. You should be familiar and comfortable working with both Visual Studio 2005 and SQL Server 2005 before installing and programming for this software.

When requesting technical support, you MUST include your Company ID and / or Login ID in your email requesting support, or your request WILL BE DELAYED!

Before sending a support request, you should check to see that your issue is not already covered in the troubleshooting guide in the help system at http://www.integralaccountinghelp.com  We receive a great many support requests about issues that are already covered there, and checking this area first would save everyone involved a lot of time.

There are different support departments that handle different problems.

Support requests concerning bugs or errors in the software, or installation issues, should be sent to support@stfb.com

Support requests regarding accounting issues, software set-up, or questions about how the software operates should be sent to usersupport@stfb.com

Support requests regarding feature additions or custom software modification requests should be sent to sales@stfb.com  If sending a feature or modification request, please send as much detailed information as possible about your request and a justification as well.

 

A support request concerning a a bug or an error MUST include the following:

1) Support requests regarding bugs and / or errors should include complete information on exactly how to reproduce an error, with step by step instructions.

2) Include a complete, unedited screen-shot of the entire screen in GIF or JPG format. DO NOT edit out just the error message, we need to see the complete screen and the error message.

3) You should have attempted to duplicate the error in the production system first at http://www.integralaccountingdemo.com  to make sure the error is in fact in the base package and not due to any customizations, modifications, or setup problems you may have encountered.

Failure to do any of these steps will delay your support request!

It is now critically important that if you request support for any Integral Accounting Application, that you include your Customer ID or your Login ID. If you do not include this information, you support request will be delayed!